After PostFinance went successfully live with their new digital banking platform last week, we are happy to announce that this week, Hiscox has launched their new UK digital insurance platform based on Backbase CXP. You can find the complete press release in our press room, we just focus on the essentials here: A very happy customer:
“When we selected Backbase we were very impressed with the level of innovation and digital transformation capabilities demonstrated by their customer experience platform. Now that we’re going live with the solution in the UK we can happily state that Backbase has delivered everything that was promised” said Stephane Flaquet, CIO at Hiscox. “The implementation of Backbase CXP in combination with our new policy administration systems will enable us to quickly react to changes in the market and increase our competitive advantage by providing our customers with a distinct digital experience.”
Hiscox now joins Backbase’s global roster of clients, which includes ABN AMRO, Barclays, Legal & General, and Deutsche Bank among others. Hiscox chose Backbase CXP to support the transformation of their digital acquisition channels. The successful implementation was carried out by Hiscox’s own Business and IT teams, supported by Backbase Expert Services. Hiscox is now fully prepared to meet the ever evolving demand for digital customer engagement.