Delivery of smart, seamless customer experiences is vital and to this end, a new ecosystem has formed, where sales and service delivery have been reinvented. That ecosystem is Customer OS – a series of smart platforms collaborating to make each customer journey paperless, real-time and smart.
How can banks structure themselves for success within the Customer OS? How can they get this right, and what are the consequences of failing to do so?
This live demo examines all of the pertinent issues in an era where customers enjoy unprecedented levels of empowerment and where the rules of competing have changed for good.
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