No matter what your business sets out to accomplish, our Professional Services will take you there.

Our team of experts will be on hand to guide your project to success. We have dedicated specialists in UX design, lean development, digital marketing, and web project management – guaranteeing your project will be implemented as quickly and smoothly as possible.

Guiding You to Success

We’ll ensure you get the most out of your online platform by sharing our knowledge and years of experience with front- and back-end development, best-practice implementation processes, enterprise architecture and digital marketing.

Backbase’s experts will help you to bring your ideas to life and guide your project to success. We get it right the first time. We have established best practices around successful design, prototyping, testing and development of rich user interfaces, and we are happy to share all of them with you.

Partner Support Services

In many cases a system integrator will take the lead in a project and we help you ensure your project is a success. Backbase offers partner support services to enable the partner to execute a project with Backbase technology. Our consultants are field trained specialists that are there to help you, or your implementation partner, get started on a project in the right way – by using the best practices and avoiding costly mistakes.

Backbase offers Quality Assessment services to check the quality of the project and identify deviations from Backbase best practices early on. We advice to perform multiple Quality Assessments early on in the project, so the advice can be taken into account for further development.

 

Intake:
• Prepare for Inception
• Delivery approach, solution engineering, how to make requirements, training recommendation



Training and Certification
• Backbase Training Program specific for each role



Inception
• TAD - Technical Architecture Document
• BRD - Business Requirement Documents
• UX Strategy Document
• Recommendation using Widgets

Setup and Foundation Coaching
• Onsite workshops to support the setup of the Backbase products
• Test tools



Project coaching
• Onsite/offsite hands-on development support in the first sprints



Support Helpdesk
• Provide knowledge, best practices and guidance ensuring self sufficiency of the partner development team and effective delivery of the Backbase Products

Quality Assessment
• Periodic check on the quality of the ongoing project.
It may include development and architecture
• QA report about deviations of Backbase best practices
• JIRA repository of Q&A



Release Support
• Performance report
• Tweaking tips
• Development and go-live support during the end of the development phase

Project delivery

In some cases, Backbase Professional Services can take the lead in a project. We do this, for example, in new product releases where close collaboration with our product development team is required. An important part of our project methodology is the transition to the partner or customer, where we work together to enable them to independently run future phases or future continuous improvement.

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