Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Sign up for the webinar to learn from Jouk Pleiter, Backbase CEO and Tim Rutten, Backbase VP Solutions Engineering, how the Customer OS will allow banks to future-proof their organisation, own the customer relationship and be primed for the changes that are coming to their industry.
Total duration: 60 minutes
Please fill in your details to register for the webinar.