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(CS) Senior Project Manager

Dubai - Customer Success

(CS) Senior Project Manager

Backbase, Europe's leading and multi award winning Fintech, continues its huge international growth winning more and more projects in KSA with its Banking and Financial services clients. As part of this rapid scaling, Project Management experts are crucial to success.

What you'll do

Senior Project Managers at Backbase provide effective coordination and communication among all the project stakeholders. In addition, they manage the relationship with Financial Services customers/partners and support and advise clients on implementing their online applications using the Backbase Solution to its full potential.

Backbase is the fastest-growing front-runner in Engagement Banking software and is experiencing explosive growth in high margin revenue, customer acquisition and headcount. With offices worldwide and partnering with over 150+ global banks we are transforming customer experience for millions of end customers. Will you help us push the envelope in the global banking industry? Just like in a scale-up you have the opportunity to make a real impact, a broad set of responsibilities and enjoy lighting fast-decision making, while our product reaches enterprise-level complexity.

Who you are

As a Senior Project Manager for Kingdom of Saudi Arabia (KSA) region, You will have multiple squads of engineers at your disposal. You will produce and maintain project estimations, plans, statements of work, and change requests. Your project teams consist of hand-picked talent that will enable you to drive value to our customers, whether in the form of a state-of-the-art solution or high-quality assessment and consultancy, all leveraging your consulting and Agile experience. Your close team may include Business Analysts, Solutions Architects and UX designers.

  • You have at least five years of Project Management experience in delivering digital projects;
  • You enjoy traditional project management and know how to apply critical path method (CPM);
  • You have unrivalled experience in managing "complicated" clients;
  • You ace hands on team management and your people liked your collaborative leadership style;
  • You have full understanding of the web application / software development lifecycle, including UX Design;
  • You pack great presenting and negotiation skills;
  • You know your way around Jira, Google suite and PM tools;
  • You enjoy visiting customers onsite and don't shy away to travel frequently;
  • You have excellent oral and written communication skills in Arabic and English;
  • You are based in KSA or UAE.