Business Analyst - Enterprise
Business Analyst - Enterprise
Capture the essential requirements to help our customers realize their customer experience vision.
What you'll do
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.
With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.
On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.
This role offers the opportunity to work side-by-side with customers worldwide and travel internationally. Travel is frequent and occasionally spans long periods of time.
Who you are
- You are an excellent communicator and feel comfortable interacting with stakeholders at various levels;
- Organizational and cultural sensitivity comes naturally to you;
- You have worked as a business analyst for quite some time, held customer-facing positions and are familiar with Scrum and Kanban;
- You have an analytical mindset and hold a university degree (preferable business or IT related).
Our Perks
Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.
Insurance
Multiple options to choose from; you choose the plan that will work best for you and your family members.
Lunch
Free daily healthy lunches, prepared by our in-house chef. Plus plenty fresh fruit, and snacks.
Commute
With MARTA within a few feet away and a security access parking garage attached to our building with 835 covered parking spaces, you choose how you would like to get to the office and we will pay for either option.
Social
Regular happy hours at the office with drinks, snacks and lots of laughter.
Clothing
You can wear clothes you feel comfortable in.
High spec equipment
We provide all employees with high-spec Macs and tech set up.