Project Manager

As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals:

• 5-8 years experience;
• Can demonstrate experience in financial sector;
• Can demonstrate experience in startup/scaleup environment;
• Managed a programme;
• Agile coach experience is beneficial.

Use of Tools and Methods:

• Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools;
• Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
• Good experience with Market research specific to Digital Banking is a must

Financial Management:

• Able to create tools and processes around internal and external reporting;
• Able to support strategy discussions based on reported data;
• Able to address issues based on data;
• Ensures effectiveness of the project (productivity/billability for company)

Client Management:

• Able to spot business development opportunities and involve relevant people
• Able to design and facilitate client workshops
• Able to spot potential issues and minimise the impact by effective management
• Able to handle large transformation programme within one customer
• Able to work with senior stakeholders to define long term programme strategy

 Project Team Management (internal):

• Effectively manages project team and resolves issues
• Takes initiative to identify potential resources before liaising with resourcing team
• Trains team members in scrum methodology
• Manages multiple teams in a large programme or multiple projects

Change Management:

• Is comfortable with ambiguity and rapidly changing environment;
• Able to influence and drive change;
• Can identify potential changes as risks before they occur;
• Able to mitigate the impact of changes and replan accordingly;
• Able to improve change process.

Risks and Issues Management:

• Manages risks and issues on project level and program level