Senior Delivery Manager

Senior Delivery Manager

You are the "getting things done" person dedicated to ensuring the success of the long-term and high-impact engagements for our strategic client relationships.

You will lead strategic delivery programs, oversee multiple workstreams within one or multiple accounts, orchestrate cross-functional project teams, and collaborate with numerous vital partners. Customer focus, a "can do" mindset, result orientation, persuasiveness, and negotiation skills are essential for a Delivery Manager. Your position runs across one to several client settings depending on client size. In addition, you must recognize yourself in the following competencies and experiences.

What you'll do

• Identify new revenue opportunities through lateral selling in partnership with the Account Executive to pursue and win those opportunities;
• Led multiple customer engagements simultaneously to drive business transformations and customer outcomes;
• Maintain consistent and highly successful delivery across all workstreams;
• Motivating and retaining a high-performing and engaged project team and adapting as needed (in conjunction with Account Executives, Vice Presidents, Directors, and Team Leads);
• You coach the team to enable a culture of excellence and customers in their understanding of Agile methodologies;
• You are a team player who stimulates and facilitates personal and professional growth in your colleagues. You will be measured on customer success, employee happiness, education, personal care, and team results;
• Accountable for providing regular status and financial reporting and managing account financials to achieve or beat 'as sold' project margins. Also, for program progress, performance, risks & issues, and status updates to Executive and Senior leadership;
• Partner with Delivery Managers and supply to improve the Backbase delivery process and methodology;
• This role requires 30-40% travel to client locations, sometimes on short notice.

Who you are

• You have 8+ years experience in leading complex software delivery projects;
• You can demonstrate experience in the banking/financial services sector(s);
• You have experience with senior level stakeholder management in an international environment;
• You have experience in an agile environment, experience with SDLC, SCRUM, and LEAN;
• You have experience in distributed and remote agile delivery;
• You enjoy visiting customers onsite and don't shy away to travel frequently;
• You have excellent oral and written communication skills in Arabic and English;
• You are based in KSA or UAE.