Partner Operations Manager

As a Partner Operations Manager, you will oversee partner programs, ensuring efficient onboarding, enablement, and performance tracking. You'll support program development, provide data-driven insights, and collaborate across teams to enhance partner relationships. Additionally, you'll focus on improving processes for scalability and a better partner experience.

The Partner Operations Manager would be crucial in driving our partner ecosystem's efficiency and performance, aligning our global strategy with the local execution, and ensuring a frictionless experience for our partners.

Responsibilities:

• Operational Efficiency: Oversee the partner programs, ensuring smooth onboarding, enablement, and performance tracking. Manage day-to-day operations for the partner ecosystem, including managing partner data, reporting, and streamlining processes;
• Program Development & Support: Contribute to the creation and refinement of partner programs, agreements, incentives, and campaigns to enhance our partner relationships and drive revenue. Support partners by providing necessary tools, information, and guidance;
• Data-Driven Analysis & Insights: Develop and maintain KPIs to measure partner performance and certification. Provide regular reporting and actionable insights to the Partners & Alliances team to improve strategies and drive growth;
• Cross-Functional Collaboration: Act as a bridge between internal teams (sales, marketing, product, legal) and external partners. Ensure clear communication and alignment across departments to support partner activities;
• Process Improvement: Continuously evaluate current processes and identify opportunities for automation, simplification, and scalability to better serve partners and improve their experience.

• 8+ years of general experience in any Sales related role or a proven track record in an equivalent role;
• A Bachelor / Master in Business Administration or equivalent ;
• Experience in Partner Operations or Alliances: Preferably 3+ years in partner operations, partner marketing, or sales operations roles within a high-growth tech environment;
• Understanding of Software Sales Cycles & Partner Dynamics: Knowledge of how software sales cycles work, and the ability to understand partner motivations, channel conflicts, and program best practices;
• Adaptability & Flexibility: Ability to thrive in a fast-paced, constantly evolving environment. Adapt quickly to new systems, processes, and team dynamics.