(Services) Project Manager

As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

• Fundamentals:

5-8 years experience

Can demonstrate experience in financial sector

Can demonstrate experience in startup/scaleup environment

Managed a programme

Agile coach experience is beneficial

• Use of Tools and Methods:

Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools

Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working

• Financial Management:

Able to create tools and processes around internal and external reporting

Able to support strategy discussions based on reported data

Able to address issues based on data

Ensures effectiveness of the project (productivity/billability for company)

• Client Management:

Able to spot business development opportunities and involve relevant people

Able to design and facilitate client workshops

Able to spot potential issues and minimise the impact by effective management

Able to handle large transformation programme within one customer

Able to work with senior stakeholders to define long term programme strategy

• Project Team Management (internal):

Effectively manages project team and resolves issues

Takes initiative to identify potential resources before liaising with resourcing team

Trains team members in scrum methodology

Manages multiple teams in a large programme or multiple projects

• Change Management:

Is comfortable with ambiguity and rapidly changing environment

Able to influence and drive change

Can identify potential changes as risks before they occur

Able to mitigate the impact of changes and replan accordingly

Able to improve change process

• Risks and Issues Management:

Manages risks and issues on project level and program level