Senior Business Analyst

As a Senior Business Analyst in Services, your goal is to define the essential requirements to enable our customers to achieve their objectives and realize their customer experience vision.

You work closely with both our customers and development/SCRUM teams. You are the customer’s proxy product owner for a project and guide the team in making the right choices to maximize project and customer success. Our clients and implementation partners see you as a trusted consultant. You analyze, capture and prioritize customer requirements for new customer experience initiatives. You identify product improvements and harvestable features. You define and actively improve best practices in your day-to-day work. You provide guidance to clients on the best usage of our product as well as customization. Where customisation might be necessary you also work with Backbase R&D colleagues to explore all out-of-the-box product options and where product cannot be used you recommend enhancements to the product. On the customer side, you are managing expectations and helping them translate their vision into a sound project backlog. You are seen as an expert by clients. You lead engaging workshops with our customers to identify all functional requirements needed. You actively contribute to the BA Chapter/Guild. You also provide some amount of mentoring to Junior Business Analysts.

• 5-7 years of experience in a similar role;
• Ideally, at least 1 year experience in Backbase;
• 1-3 year experience in Banking or in the Financial services industry;
• Expert at Agile methodologies and related frameworks like Scrum or Kanban;
• Bachelor’s Degree or higher in Business, IT or similar;
• Professional working proficiency in the English and local language;
• Certification associated: IIBA CCB;