Senior Business Analyst
Senior Business Analyst
As a Senior Business Analyst in Services, your goal is to define the essential requirements to enable our customers to achieve their objectives and realize their customer experience vision. You work closely with both our customers and development/SCRUM teams. You are the customer’s proxy product owner for a project and guide the team in making the right choices to maximize project and customer success. Our clients and implementation partners see you as a trusted consultant. You analyze, capture and prioritize customer requirements for new customer experience initiatives. You identify product improvements and harvestable features. You define and actively improve best practices in your day-to-day work. You provide guidance to clients on the best usage of our product as well as customization. Where customisation might be necessary you also work with Backbase R&D colleagues to explore all out-of-the-box product options and where product cannot be used you recommend enhancements to the product. On the customer side, you are managing expectations and helping them translate their vision into a sound project backlog. You are seen as an expert by clients. You lead engaging workshops with our customers to identify all functional requirements needed. You actively contribute to the BA Chapter/Guild. You also provide some amount of mentoring to Junior Business Analysts.
What you'll do
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.
With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.
On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.
Who you are
- You hold a university degree (preferable business or IT related);
- You have 8+ years working experience as a Business Analyst in the field
- You have experience working with digital banking products (commercial or business banking);
- You have excellent communication skills in English and you feel comfortable interacting with stakeholders within Backbase and potential customers and various level;
- You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements;
- Organizational and cultural sensitivity comes naturally to you;
- You have experience working in Agile/Scrum environment;
- You are able to execute product gap analysis based on gathered requirements to maximize project and customer success;
- You know your way around requirements management, process modeling and development methodologies.
Our Perks
Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.
Insurance
Multiple options to choose from; you choose the plan that will work best for you and your family members.
Lunch
Free daily healthy lunches, prepared by our in-house chef. Plus plenty fresh fruit, and snacks.
Commute
With MARTA within a few feet away and a security access parking garage attached to our building with 835 covered parking spaces, you choose how you would like to get to the office and we will pay for either option.
Social
Regular happy hours at the office with drinks, snacks and lots of laughter.
Clothing
You can wear clothes you feel comfortable in.
High spec equipment
We provide all employees with high-spec Macs and tech set up.