Senior Application Support Engineer

As Senior Application Support Engineer, you will belong to a team of motivated, driven and fun ICT professionals within a well established, growing organisation. You get a chance to help define the organisational structure for over 500 projects, 3,000+ users, and more than 2200 employees. This is an opportunity to mature the organisation through cooperation with other departments at Backbase.

• Supporting the Atlassian suite of products used by Backbase;
• Build New/Support Existing external automation using Workato;
• Defining processes in close collaboration with other departments (e.g. Customer Success, R&D, Support etc.);
• Developing automations, integrations, scripting & programming;
• CSV Import, Data Migration (Cloud to Cloud, Cloud to Server);
• Extensive work on add-ons such as EazyBi and Jira Automation etc;
• Being the resident expert on Atlassian suite products, you leverage your application engineering experience on medium/high-complexity problems involving other platforms such as Google Workspace, BambooHR, Zendesk, Salesforce etc;
• Application integration making use of, but not limited to, API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure);
• Auditing of access permissions and usage;
• Invoking best practices on how to configure and use Jira/Confluence;
• Providing day-to-day support for projects used across the business;
• Investigating requests for plug-ins, extensions and custom script development;
• Creating highly efficient, easy-to-use and descriptive Jira dashboards and filters;
• Advising the organisation and providing strategic insight for new applications.

• 5+ years of experience with administering Atlassian products;
• A degree or professional recognition in a relevant discipline, and/or industry-recognised training and certifications (ACP-100/120 Jira Administrator, ACP-200, etc.), and/or equivalent experience. Cloud certification is preferred but Data Center certification is also a plus;
• English language, written and spoken.
• Already based in Kraków
• Ready to come to the office twice per week

Competencies / skills

• Functional/technical skills;
• Expert knowledge of the Atlassian Cloud Suite (Jira Software, Jira Service Management, Confluence);
• Integration Platform as a Service (IPaaS) experience is a must (preferably Workato, but experience with Mulesoft, Azure Logic Apps is a plus);
• Workflow automation (Jira Automation, Workflow post functions and validators, Jira Misc Workflow Extensions);
• Working knowledge of data querying and some scripting ;experience (SQL, bash, python, google apps script, powershell, Excel VLookup etc);
• Ability to solve complex, functional and analytical problems while keeping all stakeholders satisfied;
• Ability to develop on-the-fly custom solutions to satisfy the needs of a single project;
• Ability to listen to concerns and recommend pragmatic resolutions;
• Ability to conceptualise project development processes;
• Ability to manage and progress on multiple open projects, tasks, and tickets, while accommodating walk-up requests from colleagues;
• Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained; ● while offering the maximum level of service to end-users
• Experience with Jamf, PowerBI or Terraform (Extra awesome, but not a must);