Engagement Banking Platform
The open platform to progressively modernize your bank
Legacy systems and silos are holding banks back, draining resources and stalling progress. With Backbase, you can break free and embrace a modern, composable approach — your foundation to progressively modernize, unlock growth, and become the primary bank for your customers.
Is legacy weighing your bank down?
Tied to legacy systems, banks are stuck in a costly cycle of outdated, disconnected tech, with billions of dollars in business value lost each year. This isn’t just a drain on resources — it’s a roadblock to survival in an industry that demands agility and innovation.
70%
of bank IT budgets are spent on maintaining outdated legacy systems instead of driving innovation
3 in 5
bank executives think their banks will cease to exist in the next five to ten years if they don’t change their business model
1/3
of developers' time at traditional banks goes to new features; the rest is lost to maintenance
Break free from vendor lock-in and tech debt
Breaking free from legacy limits doesn’t have to mean tearing everything down or taking unnecessary risks. Instead, banks can take a progressive approach to modernization: keep the core systems and trusted partners while Backbase unifies everything into a harmonious tech ecosystem. This incremental process gives you the flexibility to adopt new technology and systems at your own pace, hollowing out your core to unlock new possibilities one silo at a time. Simultaneously, it enables you to deliver innovative and impactful customer experiences that build loyalty and maximize lifetime value.
Legacy apps
Composable platform
Journey orchestration
Evolve faster with a composable platform
With 400+ industrialized, composable capabilities, you’ll have the flexibility to quickly create tailored, differentiating experiences. Our single platform is built from the ground up, giving you the power to innovate on your own terms.
Here’s a look at our powerful platform capabilities:
Benefit from full-fledged, enterprise-wide centralized data platform capabilities that leverage the power of Microsoft Fabric. Adopt Artificial Intelligence and Machine Learning (AI/ML) to reduce manual processing, friction, and cost. Build your own capabilities using our open data platform and technologies to scale.
Bring cutting-edge digital experiences to life by integrating your systems of record, CRM, and fintech capabilities with your system of engagement — all while reducing dependency on your core.
Our platform at a glance
400+
microservices available in the composable platform
99.9%+
uptime guaranteed based on a multi-zone deployment model
4 million
lines of code, which is 10x more than the Space Shuttle
Buy for speed, build for differentiation
Forget choosing between off-the-shelf capabilities and building everything from scratch—Backbase gives you the best of both. Start with out-of-the-box capabilities that cover up to 80% of your needs, like customer journeys and essential features, so you can get to market faster. Then, use the same platform as your “construction site” to craft tailored experiences and value propositions that set your bank apart. By laying a strong foundation, your teams can shift their focus to what truly matters — delivering the innovations that help you become the primary bank for your customers.
Flexible deployment
Managed hosting
Our managed hosting is purpose-built for the Engagement Banking Platform, seamlessly integrating with your systems for top performance. Built on Microsoft Azure, it delivers secure, compliant, and always-up-to-date solutions. Plus, with transparent pricing, you get predictable costs and no surprises — freeing up resources to innovate.
By developers, for developers
Developer experience matters. We offer detailed documentation, tools, training, and personalized support so your teams can explore and learn.
Banks that got there faster
We are excited to collaborate with Backbase and leverage its forward-thinking view of the digital customer experience and its integration with Microsoft’s technology stack, which will help to ensure we provide a more personalized digital experience to customers.
Don Westermann, Executive Vice President and Chief Information Officer of Eastern Bank
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