The Engagement Banking Platform
The open platform to rapidly modernize your bank
Say goodbye to vendor lock-in and legacy systems. With our truly open digital banking platform, you’ll be able to buy for speed and build for differentiation — getting you to market fast and with a solution that’s all your own.
Break free from vendor lock-in & tech debt
Too many traditional banks are stuck with outdated tech that’s hard to change and expensive to maintain. Seize the opportunity to shift to a new-generation, omnichannel engagement banking model, allowing you to adopt a customer-centric approach, orchestrate user journeys across all touchpoints, and innovate at the speed of digital.
Legacy apps
Composable Platform
Journey orchestration & tailored value propositions
Modern banking, built on open platforms
Harness the power of the Backbase Engagement Banking Platform for accelerated innovation. Our platform offers a modular platform fabric with capabilities that will allow you to quickly and securely connect to your downstream systems of record, as well as third-party fintechs. This industrialized platform serves as a stable, future-proof foundation for seamlessly orchestrating all your customer and employee interactions across any digital channel. You’ll be empowered to focus on the things that matter most, like creating differentiating user experiences and delivering real business value.
A composable platform fabric for rapid banking modernization
With 400+ industrialized, composable capabilities, you’ll have the flexibility to quickly create tailored, differentiating experiences. Our single platform is built from the ground up, giving you the power to innovate on your own terms.
Here’s a look at our powerful platform capabilities:
Mitigate risks and fraud by securely managing digital identities and the access rights of your end-users across all your digital banking channels — without compromising on their experience.
Become the banking app of choice in a competitive market. Deliver tailored experiences, advice, products, and communications, directly within your customer apps. Move away from “one-app-fits-all” to micro-segmentation with personalized apps that excite.
Unlock progressive modernization with microservices that fuel advanced, real-time daily banking journeys and truly innovative customer experiences, all while offloading your systems of record and complementing with innovative capabilities.
Empower your front-office and development teams with a comprehensive, easy-to-use, customizable solution, allowing them to drive faster, more effective customer support. Boost employee productivity, preserve the personal touch, and keep costs down — Human Assist Services lets you have it all without compromise.
Unleash enterprise agility. Leverage an architectural blueprint and enterprise-grade capabilities to build and orchestrate customer interactions — from simple to highly complex — and business processes, including decisioning, document storage, and case management.
Utilize a unified customer data profile, enriched with data from any source, to enhance your customer view, analytics, and experience. Adopt Artificial Intelligence and Machine Learning (AI/ML) to reduce manual processing, friction, and cost. Build your own capabilities using our Open Data platform and technologies to scale.
Bring cutting-edge digital experiences to life by integrating your systems of record, CRM, and fintech capabilities with your system of engagement — all while reducing dependency on your core.
Accelerate your digital banking transformation
Buy plus build: get the best of both worlds
With our out-of-the-box platform capabilities and ready-to-adopt customer journeys, your bank can cover up to 80% of what you need to build a modern mobile or web application, right on top of your core banking infrastructure. Your engineers will be able to focus on creating unique, differentiating value, rather than building basic functionalities. It’s all possible, thanks to our robust, industrialized, battle-proof architecture.
Turbocharge your digital factory
Our platform is your “construction site” for digital transformation. You can work with your own cross-functional teams to pursue change-the-business projects, right on top of the platform. They’ll be able to function as a start-up accelerator by leveraging the same industrialized capabilities to build tailored journeys and value propositions for your key client segments — allowing you to rapidly modernize your customer journeys.
Deployment options
By developers, for developers
The developer experience matters. We offer detailed documentation, tools, training, and personalized support so your teams can explore and learn.
Developer resources
The Backbase platform comes with an extensive set of APIs & SDKs and a full design system, well-documented on our DeveloperHub, along with all the tools necessary to empower developers.
Backbase.io
Get the most out of your Backbase products. Explore our entire library of product information, as well as the developer platform, documentation, design systems, marketplace, and more.
Our solutions
We’re here to help you excel and grow at every step of the customer lifecycle: acquiring, servicing, retaining and cross-selling.