Start off ENGAGE strong with a welcome reception and dinner at the Mama Makan Restaurant in the Hyatt Regency Amsterdam | Spinozastraat 61, 1018 HJ Amsterdam

Welcome to the venue and allow time for you to get settled in.

A short session to welcome you to this day's event, as well as explain the agenda and topics.

Banks need to continuously modernize their legacy tech to increase revenue and maximize profitability. However, traditional strategies often fall short of a holistic approach to maximizing customer lifetime value, optimizing TCO, and boosting employee productivity. Join this session to learn how Engagement Banking streamlines end-to-end customer servicing processes, and enhances cross- and up-sell strategies.

A short coffee break and a chance to network.

Adopting a customer-first approach is a complex challenge for any bank. Join this session to learn how Backbase's composable banking fabric enables seamless integration of digital channels, supercharges customer journeys, boosts employee productivity through unified workspaces, and unifies data from different systems to provide a comprehensive customer view, driving stronger engagement.

We are excited to announce that Maja Treven (OTP Bank, formerly SKB) and Nader Alhatib (DSK Bank) will give a joint customer story keynote. Join their session to hear their very different, yet connected, digital transformation stories. One involves overcoming the hurdle of a merger mid-project while the other shows how transformation projects aren’t just digital, with both illustrating the benefits of a solid foundation and a composable platform architecture.

Enjoy a cater lunch at the Hyatt Regency. An excellent opportunity to network, reply to a few messages, and join the lively discussion around the previous keynote sessions.

Are you confident your customers are fully benefiting from your bank’s offerings? Join us to discover how we enhance the Engagement Banking Platform with process orchestration and AI capabilities, driving substantial customer value and engagement.

Integration is the top challenge in banking due to continuous modernization of tech stacks and core systems. Join this session to discover how banks can overcome integration challenges and siloed systems with a plug-and-play architecture for instant integrations.

A great chance to meet other banking leaders from across Europe, answer a few emails, and gear up for the rest of the afternoon's keynotes. 

TBA

End the first day of ENGAGE with closing remarks from Jouk. 

Shift from keynotes and content to drinks and canapés as we enjoy a post-ENGAGE drinks before we head off to the evenings dinner at the Artis Planetarium.

Join us for dinner and live music under the glow of the universe at the Artis Zoo Planetarium. Located in the Natura Artis Magistra ("Artis") zoom, the fifth oldest zoo in the world, and just a 10 minute walk away from the ENGAGE venue.

Welcome to the venue and allow time for you to get settled in.

A short session to welcome you to this day's event, as well as explain the agenda and topics.

After having collected insights on your goals and obstacles throughout Day 1, the Backbase Research and Design team unveil the future concept they've prototyped based on our conversations in this side session on Day 2 . Be sure to join us to reimagine solutions to the business challenges you’re facing today with a future-focused, design-centric approach.

With the rapid evolution in retail banking, the next challenge for banks is going beyond traditional digital channels and embracing their customers’ entire lives and ecosystem. Join this session to discover how Backbase's composable platform enables tailored experiences based on each customers' unique lifestyle, providing them with the right offers at each stage of their journey.

Millennials and Gen Z are poised to inherit the financial landscape of the near future. But how can wealth managers and private banks meet their expectations for digital experiences while also growing share of wallet with their existing customer base who values relationship manager interactions? Join this session to learn how Backbase can help you achieve the right blend of digital and human to offer personalized advice at scale.

 A short break for coffee and discussion.

Business banking customers value personal interactions, but they also demand personalized digital options for engaging with their bank. Join this session to learn how you can offer segment-based digital banking services for sole proprietors, small and medium businesses (SMBs), and commercial & corporate clients while ensuring consistent, easy-to-maintain experiences, with the right mix of human and digital interactions.

TBA

Jouk, Backbase Founder & CEO, will close off this year's ENGAGE with closing remarks for the end of day 2.

Enjoy a catered lunch and make new connections.