Retail banking’s next chapter: primacy, personalization, and digital transformation

Episode 34 of Banking Reinvented explores the changing landscape of retail banking and how banks can secure long-term profitability.

Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter are joined by special guest Max Flötotto, Senior Partner at McKinsey & Company, who is co-leading the firm's Retail and SME Banking work globally. Together, they examine the current state of retail banking, discussing “fake growth,” rising competition, and the potential of AI to transform banking operations.

Tune in to gain insights into the strategies of leading banks and learn why those investing in personalization and AI are set to win over their customers.

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