TPBank leads with innovation and customer-first banking

Founded in 2008, Tien Phong Commercial Joint Stock Bank (TPBank) is one of the leading digital banks in Vietnam. It was awarded ‘Best Digital Bank,’ ‘Best Branch Innovation,’ and ‘Best Savings Account Product’ in 2020.

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Bank type
Commercial bank
Journeys
Daily banking
HQ
Hanoi, Vietnam
Size
$14.2bn in total assets

Goals & challenges

TPBank needed to differentiate itself in a competitive and oversaturated market. Given their size, they had to carefully balance costs with ROI while finding a solution that could evolve with the digital needs of their customers.

Solution

Backbase enabled TPBank to shorten product development time and enhance their system with an advanced microservices architecture. Combined with Backbase’s expertise and composable banking platform, this solution allowed TPBank to implement large-scale projects efficiently, providing a scalable and powerful foundation.

Results

TPBank took the leap to invest early and is now ahead of the game.

< 9 months

Revamped legacy mobile-internet banking system.

3M customers

Migrated to the new platform in under 10 months.

100% automation

Access to new fintech partner solutions anytime, anywhere.

The aim was to restructure our existing system so that we can offload core banking, shorten the time needed to develop our products, and enhance the reusability of our banking services on multiple channels. Ultimately, embracing a more sustainable platform for the bank’s future. This meant that our customers would be given an omnichannel experience like no other, and the bank could introduce more innovative, customer-centric products.

Nguyen Hung
CEO of TPBank