Engagement Banking: orchestrating the customer experience
While the #1 rule in Engagement banking is putting the customer first, many banks are not equipped to meet expectations through human, personalized digital banking experiences. During this webinar – powered by Backbase and Finextra – a panel of industry experts will dissect how you can design a digital operating model that empowers your departments to collectively create a future-proofed digital platform that delivers instant customer value.
Join our panel members and learn:
- What prevents banks from building a truly digital operating model
- How to engage with customers via your apps
- Tools for resolving back-office inefficiencies and high cost to serve
- How to leverage partnerships to improve time-to-market
Presenters
Frank Uittenbogaard
Regional Vice President, Europe at BackbaseMagdalena Mielcarz
EMEA Head of Digital Channel and Enterprise Services at Citi BankSimon Bumfrey
EMEA Head of Relationship Banking at Silicon Valley Bank
Keen to learn more?
Digital innovation is key to attracting and retaining your customers.
Just ask any CXO. In fact, we did—12 of them—and have now compiled their insightful interviews into a new report with Finextra: The Future of Digital Banking in the UK.
Taking a deep look at how world-leading banks are managing their digital transformations, the report features:
- Nationwide – James Smith, Director of Digital
- Standard Chartered – Rene W. Keller, CIO for Corporate, Commercial & Institutional Banking
- NatWest – Andy Ellis, Head of Ventures
- Coventry Building Society – Steve O’Donnell, Chief Information Officer
- Investec – Rosemarie Pinto, Head of New Business Ventures & Innovation
- first direct – Melissa Meshkat, Head of Digital,
- Lloyds Banking Group – Nick Williams, Group Transformation Director
- HSBC – Matthew Turner, Head of Digital
- Yorkshire Building Society – Ben Sampson, Director of Digital Programmes
- OakNorth – Sean Hunter, Chief Information Officer
- Tandem – Noam Zeigerson, Chief Data and Technology Officer
- Atom Bank – Stewart Bromley, Chief Technology Officer
Download the report today for actionable insights on how experts in leading UK&IE financial institutions are tackling the transformation of their institutions.