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Creating a fully digitized self-service loan application platform

BKS Bank was looking for a way to accelerate their loan application process so they could sustain their growth and keep up with ever-changing customer expectations.

By leveraging the Backbase Engagement Banking Platform, BKS was able to create a streamlined self-service loan application solution. This allowed them to achieve a 90% reduction in the time it takes to process a loan application, as well as a 75% reduction in the time it takes to submit one. It now takes BKS’s customers a mere five minutes to complete an application — and only 20 clicks.

Get your copy of the customer story now to find out how a platform model can help you:

  • Boost share of wallet
  • Cut operational costs
  • Increase employee efficiency
  • Drive higher acquisitions/product originations
  • Reduce abandonment rates
  • Differentiate in a crowded market
We wanted to build something no other Austrian bank has, and that would help BKS strengthen its position as one of Austria’s leading banks. The COVID-19 crisis underlined the importance of an outstanding online service and confirmed that we are, together with Backbase, on the right track.

Dieter Krassnitzer, CIO, BKS Bank