Turn small business customers into loyal, high-value relationships
Unlock profitable growth by digitizing and personalizing your small business services at scale. Deliver the modern digital experiences that business owners expect – from onboarding and lending to day-to-day money operations and beyond-banking services. Lower cost to serve and enable RMs with AI-powered tools to serve more customers, more effectively.
Attract small businesses with instant access
Boost conversions with fast and flexible onboarding and lending journeys. Use pre-built, reusable flows you can easily tailor to any small business product or segment.
Open accounts and approve credit in minutes with STP and instant KYB/AML
Embed journeys into e-commerce, accounting tools, and partner platforms
Speed up complex approvals with pre-filled forms and smart workflows for RMs
Lower cost to serve with personalized digital service at scale
Serve more small businesses—without adding headcount. Empower customers to bank on their terms while driving engagement with personalized, AI-powered experiences.
Let business owners self-serve anytime with mobile and web apps built for their needs
Boost engagement and revenue with tailored, AI-driven insights and advice
Deliver cost-efficient, always-on service with AI-powered support via chat and digital channels
Grow with your customers by offering seamless payments and international services
Simplify international payments and foreign exchange for small businesses and strengthen your position as their primary banking partner.
Streamline cross-border payments and FX in a single, intuitive platform
Boost fee-based revenue with FX and trade finance services
Differentiate with a complete offering digital challengers can’t match
Deliver personalized human support at scale
Empower relationship managers and service teams with smart, unified workspaces and real-time insights, so they can serve more customers while making every interaction feel personal.
Increase RM productivity with AI-powered insights and next-best action recommendations
Unify customer data across channels in a single, intuitive workspace
Support seamless collaboration via chat, video, call, or in-branch—whenever clients need you
Become the one-stop shop for small businesses
Deepen relationships and grow customer lifetime value by delivering the tools business owners need to run and grow their operations—not just manage their money.
Add services like invoicing, payments, and cash flow management to your digital offering
Integrate fintech and ecosystem partner offers and services to meet evolving business needs
Launch new offerings faster with pre-integrated journeys and modular components
The first AI-powered platform for banks
The Backbase Suite runs on a unified, AI-driven platform that brings together integrations, data, and customer journeys in one place. It replaces disconnected systems with a modern foundation built for speed, intelligence, and scale.
It’s how you turn fragmented experiences into one smart, connected engine for growth.
What small business banks build with Backbase
From digital onboarding and lending to cash flow tools and beyond-banking services, banks use Backbase to deliver tailored small business experiences that scale.
Business account opening
Mobile banking app
Small business banking portal
Line of credit origination
Best of suite
Meet your clients’ every need with a unified suite powering all your digital services and channels across all lines of business.
AI-powered platform
Drive growth with every client interaction with AI-powered recommendations and next-best action suggestions on any channel.
Buy and build
Get to market faster with 400+ customizable capabilities and ModelBank implementations you can tailor to your needs.
Proven expertise
100+ leading financial institutions worldwide trust Backbase to power their digital banking services.
Trusted by leading institutions
100+ institutions trust Backbase to modernize their client experience and accelerate growth — with results that speak for themselves.
+200%
increase in direct small business lending in 1 year
30%
decrease in small business onboarding costs
+266%
increase in transactions by small businesses
