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Managed hosting

Backbase managed hosting is a cloud hosted solution built for financial institutions of all sizes. Designed to host the Backbase Engagement Banking Platform, it ensures secure, scalable performance with 24/7 monitoring and backups. By eliminating the burden of maintaining infrastructure, it empowers your team to focus on innovation and delivering exceptional customer experiences.

Managed Hosting Header

Struggling with high infrastructure costs and scaling headaches?

As you strive to meet evolving customer demands and regulatory standards, managing a costly, complex infrastructure can feel like an uphill battle. Even the promise of cloud transformation doesn’t solve all post go-live challenges, leaving your teams constantly catching up.

  • $9,000

    per minute in downtime costs erodes customer trust and stability for banks

  • 70%

    of IT budgets go toward legacy systems, leaving little room for growth

  • 394m

    users are projected to use neobanks by the end of 2024, taking market share from traditional banks

Free your teams to innovate, not maintain

Gain more than just a hosting solution — a foundation designed to drive efficiency, innovation, and resilience. Backbase’s managed hosting supports your goals and sets you up for long-term success by handling the complexities of infrastructure and freeing up your resources to innovate.

Up to 42% cost savings

Streamline IT operations, reduce maintenance costs, and free your teams to focus on customer value.

99.9%+ uptime guaranteed

Multi-zone replication and disaster recovery ensure uninterrupted operations.

SOC 2 type 2 attested

A robust compliance framework and monitoring provide financial-grade security.

7 days to fully operational

Accelerate deployment with rapid, seamless platform launches.

0 maintenance needed

Free teams from infrastructure tasks to focus on strategic priorities.

Scale up & down

Easily handle increased demand with flexible, scalable infrastructure.

Banks are creating value with managed hosting

Explore how banks of all sizes have shifted resources to re-architect banking around the user with an always-on cloud environment.

  • 39%

    increase in digital adoption achieved by WSECU after adopting managed hosting

  • 4

    new apps launched globally by Advanzia, leveraging a unified IT infrastructure for simultaneous release

  • Efficiency

    Eastern Bank streamlined workflows, reducing manual tasks and boosting productivity

  • WSECU
  • Advanzia Bank
  • Eastern Bank black
  • ENT Credit Union Monochrome
  • Banco Caja Social Monochrome
  • Standard Bank

Why choose Backbase?

Unlike generic hosting providers, we offer banking-specific compliance, seamless platform integration, and predictable costs tailored to your needs.

Predictable costs

Transparent, predictable cost structure

User- or request-based pricing enables banks to avoid unpredictable and unplanned costs tied to cloud spend. With unlimited self-service deployments, banks gain transparency, flexibility, and control over expenses.

Managed Hosting Predictable costs

Seamless performance

Powerful integration, built-in

Cohesive, high-performance setup, delivering better stability than third-party or self-hosted options. Fully integrated with the Backbase stack, our managed hosting is purpose-built for the Engagement Banking Platform, ensuring seamless compatibility and optimal performance.

Managed Hosting Seamless performance

Built on Microsoft Azure

Global reliability and security

Reap the benefits of Microsoft Azure, a trusted global cloud platform offering unmatched scalability, enterprise-grade security, and financial compliance — delivering faster deployments, seamless integration, and consistent performance.

Managed Hosting Built on Microsoft Azure

Expertise at scale

Unmatched experience & proven results

With over 40 customers on managed hosting, Backbase delivers proven optimizations and insights that drive efficiency and value beyond what in-house teams can achieve.

Explore our customer stories
Managed Hosting Expertise at scale
Deployment

All hosting options supported

Backbase supports cloud-based (public, private & hybrid) or on-premise deployments — delivering flexibility to match your bank’s strategy and infrastructure needs.

Managed Hosting All hosting

FAQ

Does the bank’s core need to be hosted on Azure to use managed hosting?

No, customers don’t need to have the Microsoft stack — Backbase managed hosting integrates smoothly with various tech ecosystems​​​ using industry standard technologies.

What regulations affect managed hosting now and in the future?

Managed hosting must comply with stringent regulations like SOC 2 & GDPR to ensure data security and privacy. Future regulations are likely to focus on AI governance, cross-border data compliance, and stricter cloud sovereignty requirements, demanding a proactive approach to stay compliant.

What is a SOC 2 attestation?

An external auditor will attest that Backase follows the practices as described in her control framework. This ensures that data management practices are secure, client information is protected and privacy is maintained. SOC 2 compliance is a key standard for evaluating how companies handle data, ensuring rigorous controls over security, availability, processing integrity, confidentiality, and privacy.

What support is included with managed hosting?

Managed hosting includes infrastructure management, compliance oversight, and uptime guarantees. For Backbase-led implementations, our managed services provide full support at every step, ensuring seamless management throughout the process.

What responsibilities remain with the implementation team?

Implementation teams are responsible for application deployment, integration, and configuration to ensure the platform aligns with their specific needs. For Backbase-led implementations, these responsibilities can be handled by our team as part of our managed services.

How does managed hosting align with platforms like GCP & AWS?

Connecting back to systems that are on other cloud vendors is easy with Managed Hosting by leveraging technologies like IPsec Site to Site VPNs or mTLS based connections over the internet.