Fueling bank success and growth
+266%
Increase in number of transactions by merchants
30%
Decrease merchant onboarding costs
200%
Increase in direct small business lending in 1 year
Launch bank solutions for merchants with Backbase
Offer merchants the services they need to grow – from onboarding, online payments to fast, flexible financing.
Comprehensive merchant banking platform
Payments
- Payment processing
- QR based payment collection
- File based payment collection
- Payment status tracking
- Direct debits Reporting
Onboarding and financing
- Self-onboarding
- Assisted onboarding
- POS application
- Invoice financing
- Letter of credit
- Bank guarantee
- Working capital Loans
- Line of credit origination
Employee apps
- Customer service
- 360 degree view
- Track transactions
- Reporting
- Entitlements
- Admin workspace
- Audit capabilities
- Chat
- Banners
Value added services
- Invoicing
- Cashflow forecasting
- Trade finance
- Fraud prevention
- Authentication
- Analytics
Banking solutions designed for merchants
Deliver segment-based personalized banking products at scale. Customize and expand on pre-built capabilities to create unique experiences that suit merchants, employees, and processes.
Onboarding and origination
Attract merchants with tailored experiences
Simplify merchant onboarding and allow them to start using the pre-built journeys on mobile and web apps.
Identify and convert small business owners already within your retail portfolio using transaction data.
Integrate journeys into partner e-commerce sites and points of sale to seamlessly connect with merchants precisely when they need it.
Merchant banking
Lower cost to serve with personalized digital service at scale
Provide digital services to merchants and SMBs without breaking the bank.
Give merchants the freedom to self-serve anytime, anywhere — with mobile and web banking apps designed just for them.
Increase customer engagement and revenue offering tailored AI-powered advice within your applications.
Smart customer servicing
Equip relationship managers with intelligent workspaces
Give your employees the tools they need to effectively support merchants.
Boost relationship manager productivity with unified, AI-powered workspaces that provide smart customer insights and next-best action suggestions.
Equip your teams with collaborative tools — in-app chat, call, video, and in-branch support — to aid merchants anytime, anywhere.
Merchant services and beyond
Become the one-stop shop for merchants
Be the partner merchants need by offering more than just banking with solutions like integrated support and resources.
Grow customer value by deepening relationships and boosting revenue with tailored digital solutions for evolving merchant needs.
Launch new digital offerings faster without building everything from the ground up — from instant transfers to invoicing.
Trusted by banks
Collaborating with Backbase has been an enriching journey, helping us accelerate our digital transformation and improve the daily operations of our teams.” Emmanuel Courtaud, Product Owner at MCB.
Emmanuel Courtaud, Product Owner at Mauritius Commercial Bank
Why Backbase
Whether you're looking to buy for parity or build for differentiation, our platform empowers you to create unique experiences that truly set you apart from the competition.
Buy and build
Get to market fast with 400+ pre-built capabilities, fully customizable
Composability
Modular, industrialized platform capabilities allowing you to progressively modernize
Secure and scalable
Scale to millions of users with peace of mind with a secure, cloud-native platform
Integrations
Add cutting-edge experiences to your apps easily with a library of API-driven, fintech-powered capabilities
One platform
Power journey orchestration across channels, segments and lines of business with a unified platform architecture
Proven expertise
More than 100+ financial institutions around the world
Capabilities
Learn more about Backbase out-of-the-box capabilities you can augment to suit your unique needs.
Onboarding
Accelerate small business onboarding with a smooth, digital-first experience, reducing time and effort for entrepreneurs.
Servicing
Support small business growth with self-service tools, proactive advice, and over 400 pre-built banking capabilities.
