Seamless service. Wherever your clients go.
Deliver exceptional service at scale across every channel and line of business. Unite your digital and human-assisted servicing channels on one AI-powered platform and create smooth, connected experiences that delight customers and reduce operational overhead.
Digital banking
From everyday tasks to complex needs
Empower your clients to manage their finances anytime, anywhere. Whether they’re individuals, business owners, or high-net-worth clients, give them intuitive digital tools to handle day-to-day banking, monitor financial activity, and access value-added services & personalized advice without having to rely on the branch or call centers.
Human assist
Smarter workspaces. Better service.
When clients need support, your teams are ready to step in. With AI powered, unified workspaces for branch staff, contact center agents, relationship managers, and advisors, your employees have everything they need to deliver fast, proactive service and advice across channels.
Wealth & investments
Flexible wealth experiences for every client segment
Empower clients to manage and grow their wealth on their terms. Whether you’re looking to serve affluent investors through self-service investing journeys or offering a hybrid advisory experience for HNW and Ultra HNW clients, Backbase gives you the flexibility to support both models on a single platform.
The first AI-powered platform for banks
The Backbase Suite runs on a unified, AI-driven platform that brings together integrations, data, and customer journeys in one place. It replaces disconnected systems with a modern foundation built for speed, intelligence, and scale.
It’s how you turn fragmented experiences into one smart, connected engine for growth.
Buy for speed. Build for differentiation.
Backbase gives you out-of-the-box capabilities to get to market fast. You can extend and customize them to create the tailored experiences that set your bank apart. No need to reinvent the basics. Just focus on what drives real value and long-term relationships.
