Why should you read The Engagement Banking Revolution?
Traditional banking is experiencing a crisis. Their systems aren’t built to service customers holistically, leaving the door wide open for competition from tech titans and digital challengers. Yet, this presents an unrivaled opportunity for financial institutions to change for the better – by leveraging a unified platform that is built around the customer. This book will show you how.
Architect banking around your customer
Make the right technology investments
Shift to a platform operating model
Create new banking revenue streams
Build a culture that embraces innovation
Get a glimpse inside
Welcome to the revolution
By Jouk Pleiter
Founder and Chief Executive Officer, Backbase
Why do people love platform businesses?
By Tim Rutten
Senior Vice President of Strategy, Backbase
Platform economics: how to increase banking revenue and delight customers
By Sangeet Paul Choudary
Author; Founder, Platformation Labs
The Engagement Banking revolution
By Jouk Pleiter
Founder and Chief Executive Officer, Backbase
The path to business model innovation
By Paolo Sironi
Author; Global Research Leader, Banking and Financial Markets, IBM
Discarding old biases and norms to embrace disruption
By Ben Morales
Chief Technology Officer and Operations Officer, Washington State Employees Credit Union
Defining the KPIs for Engagement Banking transformation success
By Mayur Vichare
Head of Value Consulting, Backbase
Five crucial decisions: how to successfully start your Engagement Banking transformation
By Heidi Custers
Digital Transformation Director, Backbase
Culture: the driving force of your bank’s transformation
By Eric Berridge
Author; Executive Vice President, Salesforce; Co-host, Customer Obsessed Podcast
The technology choices that empower change
By Greg Fahy & Yogesh Mulwani
Global Senior Vice President of Technology Customer Success, Backbase | Regional Vice President of Technology Customer Success, Backbase
How the digital officer can drive sustainable Engagement Banking transformation
By Andrew van der Hoven
Head of Digital and eCommerce for Consumer and High Net Worth, Standard Bank Group
Leading the revolution
By Thomas Fuss
Chief Technology Officer, Backbase