Omni-Channel Digital Banking Platform

Backbase provides a comprehensive and powerful omni-channel banking platform to streamline and manage digital customer interactions across all channels.

Backbase Platform

Digital Banking

Turn-key digital banking applications optimized for Retail Banking, Business Banking, and Wealth Management. Delivering ready to go widgets and UX building blocks, on top of a highly resilient API driven digital banking back-end. Including a strong integration architecture to be able to reuse your existing core banking and other back-end systems or even work together with best of breed fintech players through our Open Banking Marketplace.

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Backbase Platform

Experience Management

All the tools to truly control your digital banking experience, from the business user through an easy to use Experience Manager that enables you to manage everything from content on your website to digital marketing campaigns in your mobile banking app, to robust SDKs, services and infrastructure to enable your IT team to create custom apps: responsive web and native mobile.

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Backbase Platform

Origination

Design and automate all your origination and self-service dialogs across multiple channels, all directly integrated with your internal systems with straight through processing. Leverage powerful dynamic case management capabilities that brings together the people and information needed to get work done completely and correctly throughout the entire lifecycle of a case.

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Backbase Platform

Cloud

The Backbase platform supports both traditional app server and new native cloud deployment models, enabling our customers to  safely make the transition from a classic deployment to a cloud deployment, without re-engineering. Backbase has done the hard work of abstracting the platform capabilities from the various cloud deployment models, so our customers have full flexibility to choose their preferred cloud deployment model and related providers.

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Streamline customer interactions
across all touchpoints

The Backbase architecture is designed from the ground up to act a central orchestrator of customer interactions across all user touchpoints. At the core of the Backbase platform we have the concept of widgets. Widgets are end-2-end mini-applications that contain UI logic that connects to business/process logic and data.

Widgets are created once and run everywhere. In other words – widgets are shared lego blocks that can be re-used across multiple applications (e.g. web / mobile) and multiple user types (e.g. employee / customer). Widgets share common platform services for security, integration, personalization, transactions, payments, notification, etc.

All customer interactions – across all though points – run through the same shared digital banking platform services, from integration calls to the back-end (e.g. core banking), to gathering data and persisting the customer session, to rendering a user interface that is optimized for a specific device context. At presentation level we made it possible to reuse the widget across multiple devices/channels where we use the same presentation model and modify the view (UI extension) for the specific device/channel.

Widgets - flexible building blocks to create superior omni-channel experiences

 

Re-usable Lego blocks: At the core of the Backbase platform we have the concept of Widgets. Widgets are end-2-end mini-applications that contain UI logic that connects to business/process logic and data. Widgets are created once and run everywhere. In other words – widgets are ”shared” lego blocks that can be re-used across multiple applications (e.g. web/mobile) and multiple user types (e.g. employee / customer). Widgets share common platform services for security, integration, personalization, transactions, payments, notification, etc. All customer interactions – across all though points – run through the same shared digital banking platform services, from integration calls to the back-end (e.g. core banking), to gathering data and persisting the customer session, to rendering a user interface that is optimized for a specific device context. At presentation level we made it possible to reuse the widget across multiple devices/channels where we use the same presentation model and modify the view (UI extension) for the specific device/channel.

Pre-built Widgets to accelerate your project: Kick-start your project with dozens of out-of-the-box widgets, that can easily be customised to your own needs. Or leverage our Widget development building blocks to quickly create your own new widgets. This enables quick reuse and quick introduction of new features and capabilities. Something that would normally take months or even years, now can be done in days or weeks – introducing new capabilities across all channels and touch points with one single widget in one compact effort.

The Leader in Omni-channel Banking

"Backbase’s Digital Banking Platform is the leading solution on the digital banking platform market. [...] Ovum recommends that banks shortlist Backbase’s Digital Banking Platform when searching for a competitive digital banking platform solution."
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“Backbase offers broad business capabilities, rich support of customer experience, and very solid technology and architecture. Backbase being a pure-play vendor, it is not a surprise that its commitment to its omni-channel banking solution is high.”
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This research evaluates 14 MADP vendors across four use cases of growing demand for mobile apps. "Backbase has been delivering horizontal portals, mobile apps and complete omni-channel projects for the past few years, for leading enterprises across the globe."

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Get inspired by some of our Customer Success Stories and learn from their results.

Backbase has provided its innovative product to some of the largest enterprises and financial institutions from around the world. See what they say about how their experience with Backbase enhanced their business.

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Want to see Backbase in action? Request a Live Demo

In the live demonstration, that will be given to you personally by one of our experts, you will gain insights about how Backbase fit your needs. Our expert will demonstrate the powerful features and capabilities of the Backbase Omni-channel Digital Banking Platform and will be happy to answer your questions regarding our product.

All you need is an internet connection, PC or Mac and 30 minutes of your time. If you are interested, please fill in your details and one of our experts will contact you shortly.

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