Identity
Secure, seamless, built for banking
Empower your bank with a unified identity solution designed to enhance security, simplify user experiences, and reduce operating costs. Purpose-built for engagement banking, Backbase offers the only IAM solution designed to serve both customers and employees.
Can your identity strategy keep up?
Banks must deliver secure, seamless experiences for customers and employees to stay competitive in today’s evolving tech landscape. Faced with rising fraud, security risks, neobank competition, increasing costs, and evolving regulations, the time to take action is now.
9 in 10
FIs cite security and MFA gaps as top concerns for digital banking
244%
YoY increase in digital document forgeries in 2024
US$6.08M
average total cost of a data breach in financial industry globally in 2024
Lead the way with a purpose-built identity solution
Achieve more than identity management — unlock seamless access, stronger cybersecurity, greater efficiency, and compliance with evolving regulations. Built for financial institutions of all sizes, Backbase simplifies verification and empowers your bank to deliver effortless and secure experiences across all digital banking channels.
Simplify processes
Streamline critical banking use cases like transaction signing and omnichannel integration with a vertical solution designed specifically for banks, credit unions, and building societies.
Adopt pre-built journeys
Empower yourself to create tailored user experiences — at your pace and on your budget. Effortlessly reuse capabilities across your banking channels and journeys to expedite time to market and lower cost of ownership.
Scale with confidence
Handle millions of transactions daily with bank-grade infrastructure, trusted by more than 50 financial institutions and rigorously tested for seamless and secure operation.
Unify all user workflows
Simplify operations with an all-in-one solution that unifies customer interactions and employee workflows for consistency and efficiency.
Deploy faster, stay secure, and reduce costs
Achieve bank-grade security, seamless platform integration, and faster deployments without the complexity. Reduce costs, simplify operations, ensure regulatory compliance, and enable seamless cross-selling opportunities at every customer touchpoint.
Best in class security
Secure systems, protected data, trusted experiences
Purpose-built for banking, Backbase combines built-in fraud detection and real-time risk assessments with enterprise-grade security. Designed to address banking-specific fraud scenarios, it minimizes compliance risks and safeguards data across the customer lifecycle.
Streamlined user experiences
Seamless access across every channel and every user
Unified SSO eliminates system friction, enabling biometric authentication, seamless password recovery, and smooth transitions across web and mobile. This integration reduces drop-offs, maximizes cross-selling opportunities, and improves the overall customer journey.
Accelerated time to market
Fast deployment, seamless integration
Pre-integrated for quick deployment, it enables plug-and-play third-party integrations and handles upgrades and maintenance, ensuring faster rollouts of new features.
Reduced cost of ownership
Lower costs, zero maintenance
Eliminates costly third-party IAM licenses and in-house maintenance needs. With external management of upgrades, compliance, and testing, plus robust self-service options that reduce call center demand, Backbase lowers costs and enables banks to focus on innovation.
Access
Unified solution, for customers and employees
Break down silos and deliver security, simplicity, and trust at every touchpoint.
Delight your customers
Create seamless, secure experiences for your customers. Pre-configured onboarding journeys reduce drop-offs, while biometric and passwordless authentication ensures frictionless access across channels — mobile, web, or in-branch. Empower customers with self-service options like managing entitlements, enrolling devices, and resetting passwords, reducing helpdesk reliance and enhancing engagement.
Empower your teams
Empower your teams with secure, streamlined tools to support customers effortlessly. Integrated with Digital Assist, Backbase enables employees to reset passwords, resolve security issues, and manage accounts in real time. Unified access management eliminates workflow silos, letting teams focus on delivering exceptional service with confidence and efficiency.
