Identity
Secure, seamless, built for banking
Empower your bank with a unified identity solution designed to enhance security, simplify user experiences, and reduce operating costs. Purpose-built for engagement banking, Backbase offers the only IAM solution designed to serve both customers and employees.
Can your identity strategy keep up?
Banks must deliver secure, seamless experiences for customers and employees to stay competitive in today’s evolving tech landscape. Faced with rising fraud, security risks, neobank competition, increasing costs, and evolving regulations, the time to take action is now.
9 in 10
FIs cite security and MFA gaps as top concerns for digital banking
244%
YoY increase in digital document forgeries in 2024
US$6.08M
average total cost of a data breach in financial industry globally in 2024
Lead the way with a purpose-built identity solution
Simplify processes
Scale with confidence
Adopt pre-built journeys
Unify all user workflows
Proven impact for financial institutions
60%
lower integration costs with Backbase Identity by removing custom development and third-party IAM expenses
1-2
helpdesk tickets per user/year compared to the 5-8 tickets typically generated by fragmented login systems
<1 month
implementation time for retail banking with Backbase Identity — compared to 12+ months with a 3rd party IDP
30+
annual penetration tests spanning customer-led, internal, as well as external audits
Deploy faster, stay secure, and reduce costs
Achieve bank-grade security, seamless platform integration, and faster deployments without the complexity. Reduce costs, simplify operations, ensure regulatory compliance, and enable seamless cross-selling opportunities at every customer touchpoint.
Best in class security
Secure systems, protected data, trusted experiences
Purpose-built for banking, Backbase combines built-in fraud detection and real-time risk assessments with enterprise-grade security. Designed to address banking-specific fraud scenarios, it minimizes compliance risks and safeguards data across the customer lifecycle.
Streamlined user experiences
Seamless access across every channel and every user
Unified SSO eliminates system friction, enabling biometric authentication, seamless password recovery, and smooth transitions across web and mobile. This integration reduces drop-offs, maximizes cross-selling opportunities, and improves the overall customer journey.
Accelerated time to market
Fast deployment, seamless integration
Pre-integrated for quick deployment, it enables plug-and-play third-party integrations and handles upgrades and maintenance, ensuring faster rollouts of new features.
Reduced cost of ownership
Lower costs, zero maintenance
Eliminates costly third-party IAM licenses and in-house maintenance needs. With external management of upgrades, compliance, and testing, plus robust self-service options that reduce call center demand, Backbase lowers costs and enables banks to focus on innovation.
Access
Unified solution, for customers and employees
Break down silos and deliver security, simplicity, and trust at every touchpoint.
Delight your customers
Create seamless, secure experiences for your customers. Pre-configured onboarding journeys reduce drop-offs, while biometric and passwordless authentication ensures frictionless access across channels — mobile, web, or in-branch. Empower customers with self-service options like managing entitlements, enrolling devices, and resetting passwords, reducing helpdesk reliance and enhancing engagement.
Empower your teams
Empower your teams with secure, streamlined tools to support customers effortlessly. Integrated with Digital Assist, Backbase enables employees to reset passwords, resolve security issues, and manage accounts in real time. Unified access management eliminates workflow silos, letting teams focus on delivering exceptional service with confidence and efficiency.
