Digital banking solutions
that make customer satisfaction the focus of every interaction.

Accelerate your digital transformation and compete effectively in a digital-first world. Enhance your digital banking experience with more responsive, more intuitive, more flexible support that anticipates customer needs. Set yourself apart.

Backbase Solution

Retail Banking

We create comprehensive omni-channel customer experience solutions that help retail banks and credit unions revive their digital customer interactions, improving relationships with individual customers.

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Business Banking

We help commercial banks transform their outdated web applications into modern digital experiences, boosting engagement and ensuring lasting relationships with their corporate clients.

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Wealth Management

We help private banks and wealth management firms transform their digital channels into vehicles that boost engagement and ensure lasting relationships with mass affluent and high net worth clients.

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We help insurance providers improve online sales and self-service via all digital channels, leveraging existing policy administration systems capabilities and adding a modern customer experience layer on top.

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Trusted by Leading Banks around the world

Backbase software is used by enterprises of all sizes to create customer-centric digital experiences that drive self-service and engagement, fuel online revenues, and maximize their customers’ online experience. Global financial institutions across the world and many others are standardizing on the Backbase Customer Experience Platform. See what they have to say about how Backbase has improved their digital customer experience and impacted their business.

We are proud to be named Leader in the Forrester Wave for Digital Banking Engagement Platforms Q3 2017

Learn why Backbase has been recognised as a Leader for Digital Banking Engagement Platforms.

Forrester evaluated Backbase among 11 of the most significant offerings across 35 separate criteria. In the report, Backbase was named as a leader for Digital Banking Engagement Platforms and received the highest score in the current offering category.

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Get inspired by some of our Customer Success Stories and learn from their results.

Backbase has provided its innovative product to some of the largest enterprises and financial institutions from around the world. See what they say about how their experience with Backbase enhanced their business.

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The Leader in Omni-channel Banking

“Since the previous Forrester Wave evaluation, Backbase has enhanced its capabilities for retail, corporate, and private banking. Today, it is second to none — and comes with supportive analytics, as well as rich digital sales and marketing capabilities."
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"Backbase’s Digital Banking Platform is the leading solution on the digital banking platform market. [...] Ovum recommends that banks shortlist Backbase’s Digital Banking Platform when searching for a competitive digital banking platform solution."
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This research evaluates 14 MADP vendors across four use cases of growing demand for mobile apps. "Backbase has been delivering horizontal portals, mobile apps and complete omni-channel projects for the past few years, for leading enterprises across the globe."